Detecting Truth, Deception, and Lies while conducting an Investigation

OVERVIEW

Truth can be elusive! Especially if someone’s lips are moving! Because there is always more to know if someone is being less than truthful. If the focus of your investigation is to establish the facts how then is it possible to find out the truth when the information you are receiving might not be accurate? Being able to know when, and if someone is being forthright/candid and truthful is a high-level skill set that, when properly developed can increase one’s value to the organization as well as have its uses on a personal level. 

This unique and comprehensive webinar will discuss why you might have to deal with inaccurate/incorrect or questionable information and how to identify it, deal with it, and even make it work to your and the organization’s advantage.

WHY SHOULD YOU ATTEND?

At some point, everyone in the workplace will probably need to look into something that happened. Such situations are not always crystal clear or “black and white” creating what is often referred to as “She said-he said” situations. Knowing how to ask the right questions and how to know when you are being told the truth is a required skill set for anyone charged with investigating what happened. This webinar will establish a foundation for that very valuable skill set. 

If you are often frustrated about who is telling the truth and find you have to determine the truth of a situation then this webinar is for you. Like many of us, we sometimes find ourselves faced with having to deal with deception and lies which sometimes are so convincing they are more believable than what appears to be, or is the truth. This has always been a problem in both the workplace and in life. But it need not be if one applies the skill set this webinar will cover.

LEARNING OBJECTIVES

• The elements of and differences between the two primary forms of deception (Falsification and concealment).
• Methods/techniques to detect deception (Emotional Cues, the Cognitive Approach, and the Attempted Control Approach).
• The proper weight to give Body Language/Demeanor Evidence: Myth or fact?
• The proper use of visual & audio observation.
• How to employ the benefits of multiple interview techniques.
• The proper application of “Yes” and “No” Questions.
• The use of single v multiple sessions (for the subject of the investigation as well as witnesses).
• How to make documentation work for you.   

AREAS COVERED

• Why we deceive.
• Body Language/Demeanour Evidence: Myth or fact?
• The Two Primary Forms of Deception: Falsification and concealment
• The Three Ways to Detect Deception: Emotional Cues, Cognitive Approach, and the Attempted Control Approach
• Comparing verbal vs. non-verbal behavior
• Use of Visual & Audio Observation
• Interview Techniques
• Use of “Yes” or No” Questions
• Use of single v multiple sessions (for both employees and witnesses)
• Documentation
• Confronting the deceiver
• Why a half-truth is a whole lie
• Why and when the deceiver play the role of the victim
• The role of denial for the deceiver

WHO WILL BENEFIT?

• All level Managers, Supervisors
• Human Resources
• Employee Relations
• Labor Relations
• Attorneys, and Union Officers/Representatives/Stewards
• All levels of Law Enforcement or Security staff.