Organization Name / Organize By
Indepth Research Services
Organizing/Related Departments
GOVERNANCE
Organization Type
Organization
Training or Development ClassCategory
Both (Technical & Non Technical)
Training or Development ClassLevel
International
Related Industries
Administration/Management
Location
Westlands, Nairobi, Kenya
Event: Debt Collection and Credit Management Course.
Venue: Indepth Research Services, Nairobi, Kenya.
Event Date: 19th -21st June 2017.
INTRODUCTION.
Struggling to recover debt? The course outlines effective communication, negotiating skills as well as the effective use of correspondence in collecting debt.
FOR WHOM THIS COURSE IS RELEVANT.
This course is suitable for debt collectors, account assistants, bankers, sales people, executives and manager/team leaders who are involved in debt collection.
REQUIREMENTS.
Proficiency in English
DURATION.
3 Days
TRAINING OBJECTIVES.
Upon completion of this training course, participants will be able to:
- Make a debtor call after careful planning in order to handle objections from the debtor and deal with queries.
- Identify negotiating strategies in order to reach payment agreement from the debtor.
- Demonstrate effective communication as a debt collector.
- Understand the importance of recording all communications and discussions made between the debtor and the debt collector.
- Implement the negotiation steps and processes and understand the need thereof.
- Prepare the material for the correspondence sent to the debtor in accordance with the legislation.
- Implement effective debt collecting strategies according to the code of conduct.
Tailor-Made Training
This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our training centre or at a convenient location.
How to participate
- Tailor makes your course.
- Register individual.
- Register as a Group
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For further inquiries, please contact us on Tel: +254 715 077 817, +254 (020) 211 3814, +254 731240802, +254 735331020.
Email: [email protected]
Others Details
ACCOMMODATION:
Accommodation is arranged upon request. For reservations contact the Training Officer.
Registration Fees
Available
Registration Fees Details
USD 660.00
Registration Ways
Email
Phone
Website
Address/Venue
Indepth Research Services,
Westlands, Nairobi, Kenya.
Pin/Zip Code : 00101