CXFS & NGCX 2023

Transforming Customer Experience

Since 2011, our CX events have brought together thousands of senior level customer experience executives to discuss the latest in customer-centered design, innovation, culture, and strategy. CXFS and NGCX are two separate events that gather today’s thought leaders in CX. For 2023, we’re excited to announce that the two events will be co-located to create a unique conference experience.

The co-location will allow for even more cross-industry learning and networking, so come join the world's most innovative CX’ers for two days of brainstorming, inspiration, problem-solving and fun at our new location at the beautiful Westin Copley in Boston!

The Most Senior CX Speaking Faculty, Period.

Learn from case studies delivered by senior executives leading the charge for CX, UX and the convergence of the two, to provide you a rare chance to benchmark against the biggest brands in the country.

Beat Your Competitors with Your New Cross-Industry Perspective

Where else will you benchmark both within and outside your industry? Join our meetup sessions to strategize with experts in topics of your choice. You'll personalize your event schedule based on your needs and goals for 2023 and beyond.

Incomparable Networking

At NGCX and CXFS, we are committed to giving you the most quality time possible to network with new friends and colleagues. 10+ total hours of networking, to be exact. Meet those who can answer your most pressing business challenges – all while staying in the vibrant Seaport District.