Customer Contact Week

Deliver World Class Service through Customer Contact Innovation, Automation, AI & Cultural Transformation
In 2019, we celebrate 20 years of CCW global community building globally! 2019 also marks our 3rd edition of European CCW, this time in the heart of Europe: Amsterdam!

From the switch to digital over traditional channels and with automation and AI promising (threatening) to overhaul customer contact; to the perfect storm of GDPR and the new era of value creation through data and analytics; the world of customer contact and customer experience has never evolved so rapidly.

Yet, at this vortex of change, it is ever more important to focus on people, process and technology. Customer Contact Week Europe 2019 is the perfect platform that blends the new with the fundamentals and helps you developing true future-proof strategies, tactics meanwhile sharpening the skills required to drive your customer transformation.

Let’s not forget customer experience lives far and beyond the contact center. In order to deliver world class customer service, CCW Europe draws executives and advocates enterprise-wide to further explore the convergence of CX and customer contact, and the enterprise level collaboration required for a brand to speak, act and serve with the same vision and same voice.

CCW Europe 2019 is where the best practices of people, technology and process come together to deliver world class service. Join us in Amsterdam if this is what you are looking for. You will walk away with practical takeaways and more importantly, be inspired to take the next steps like hundreds of your peers.