Consumer Returns 2023

Reducing Returns, Preventing Fraud, Unleashing Profitability

Over the past three years, total returns account for over $400 billion in lost sales for U.S. retailers.

Is your reverse logistics organization ready to tackle increasing returns volumes and skyrocketing operational costs?

Consumer Returns is the only peer-led forum for returns management leaders from top retailers, brands, and remanufacturers whose main goal is to drive revenue through improved post-purchase customer experience, reverse logistics optimization, and fraud prevention. You’ll leave the event with the insights and tools you need to future-proof your returns management strategy and gain an army of loyal customers.

Bringing Together Retailers & Remanufacturers

Consumer Returns is the number one community for returns management leaders from retailers, brands, and remanufacturers. You’ll leave the event with the insights and tools you need to future-proof your returns management strategy and gain an army of loyal customers.

Improving Every Return in Every Industry

No matter your industry, if you are managing your company’s returns, this event is where you want to be. Dive into the collective knowledge of the best of the best in the industry and leave with fresh ideas and actionable strategies.

Interactive & Energizing

This year, we’re adding even more specialized sessions and topics so that you get the most out of your experience and return to the office with more ‘aha’ moments. From Women in Reverse Logistics, to Networking Meetups, and Speaker Faculty Meet & Greets, there's something for everyone!