Conflict Resolution - Prevent, De-escalate, Resolve

OVERVIEW

Unhealthy workplace behaviors such as gossip, stonewalling, belittling, passive aggressiveness, finger-pointing, and hypercriticism contribute to the creation of unhappy, unproductive work environments, resulting in substantial costs for organizations. According to CPP, Inc., conflicts in the workplace pose a significant financial burden on American businesses, with one evident consequence being the increased expenditure on paid leave. Their research highlights that 25% of workers have admitted to calling in sick due to workplace conflicts at least once.

Beyond the negative impact on individual employees, conflicts also demand a considerable amount of managerial time. The Washington Business Journal has calculated that managers spend an average of 25-40% of their working hours addressing workplace conflicts, translating to 43-69 hours per month for a typical 40-hour workweek.

Conflict manifests in various forms, involving individuals, employees, co-workers, customers, and external parties. Gaining a fundamental understanding of how to identify brewing conflicts, effectively addressing them at an early stage, and knowing appropriate measures to take if conflicts escalate will prove beneficial for individuals in diverse professional settings.

WHY SHOULD YOU ATTEND?

Does it seem like there are conflicts brewing left and right? Do you see this too? We are not alone. Unfortunately, many business leaders realize this negative issue is in their doors.

Does workplace conflict take up a lot of your time and energy? Now is the time to give yourself, your leadership team, and all of your employees the tools to help minimize conflict. 

Sign yourself and your team up today. You will be glad you did.  Your managers will thank you. Your employees will thank you. When workplaces incorporate an anti-conflict culture using the PEKs principle, demonstrated patience, empathy, and kindness, the environment becomes a place to look forward to coming into. 

Registering for this course will help you increase self-awareness around conflict behaviors and how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict, no matter what industry you are in. Learn some personalized techniques to curb destructive behaviors so that conflict can become more productive, ultimately improving workplace relationships and results.

LEARNING OBJECTIVES

Participant will:

• Identify and know how to respond to various levels of conflict behavior
• Recognize our natural responses to adversity
• Explore conflict prevention measures
• Strengthen verbal and nonverbal communication skills
• Learn de-escalation strategies for safe interventions
• Determine resolution options

AREAS COVERED

• A closer look at conflict – underlying causes of behavior
• Conflict prevention
• Awareness of self and others
• PEKs
• Actions
• Conflict resolution with de-escalation tips and techniques
• A T.E.A.M. approach

TOPIC BACKGROUND

In today's dynamic and interconnected world, conflicts are inevitable, both in personal and professional spheres. Whether it's a disagreement among team members, a clash of interests in a business setting, or even disputes within a community, effective conflict resolution skills are essential for maintaining positive relationships and fostering a harmonious environment.

Conflict resolution is a critical skill set that plays a pivotal role in fostering healthy and productive environments, both in personal and professional settings. Recognizing the significant impact conflicts can have on productivity, morale, and overall well-being, empower yourself with practical strategies not just to handle conflicts but also to turn them into chances for growth and collaboration.