Chief Customer Officer New Zealand Conference

Navigating your customers through the post-COVID recovery presents a mix of once in a lifetime challenges and opportunities. Where are your opportunities to earn loyalty? To what extent will digital play a more important role in organisations? How do CX and digital leaders support organisations during a crisis?

We are delighted to present to you the 3rd Annual Chief Customer Officer New Zealand - the country’s premier customer experience event. It creates new conversations between customer experience leaders on vital focus areas, including customer centered transformation, digital transformation, capturing customer emotionally, sustaining a customer-centric culture and introducing AI and emerging technology in the drive to satisfy tomorrow’s customer.

Our Expert Speaker line-up includes:

•    Lance Gruner, Executive Vice President - Global Customer Care, Mastercard (USA)

•    Phillipa Cameron, Chief Customer Officer, Stuff NZ

•    Emma Powell, Chief Customer Officer, Accident Compensation Corporation

•    Sharron Botica, Chief Customer Officer, AIA

•    Natalie Burrows, General Manager, Customer Products and Ecommerce Services, Digital, Air New Zealand

•    Belinda Lush, General Manager - Digital Customer, NZME

•    Chris Wong, Lending and CX Lead, NZHL

•    Jody Bews-Hair, Head of Customer Experience, Southern Cross Health Society

•    Briana Millar, Customer Experience Manager, Tonkin + Taylor

•    Michael McGlynn, Head of Marketing and Communications, Tonkin + Taylor

•    Marcus Wild, Chief Marketing Officer, Fisher Funds

•    Carly Irving, Executive General Manager, Yurika

•    Jonathan Waecker, Chief Customer Officer, The Warehouse

•    Liza McNally, Chief Marketing Officer, SKYCITY Entertainment Group Limited 

•    Jessica Venning-Bryan, Chief Marketing Officer, Flux Federation

•    Terri Carajannis, Chief Digital Officer, Harrison Grierson

•    Brendan Jarvis, Managing Director, The Space Inbetween

•    Ella Obreja, Head of Data and Customer Experience, Paymark

•    Jane Anthony, Chief Customer Officer, Z Energy NZ

Key themes for 2020:

•    CUSTOMER EXPERIENCE IN A POST-COVID WORLD

•    THE CHALLENGE OF ‘HOW’

•    WHAT CUSTOMERS WANT FROM BRANDS IN 2020

•    DEMONSTRATING CX ROI

•    ACHIEVING SUSTAINABLE, LONG TERM RESULTS

•    THE ACCELERATION OF DIGITAL TRANSFORMATION IN THE POST-COVID ENVIRONMENT

•    CAPTURING CUSTOMERS EMOTIONALLY IN A DIGITAL WORLD
 
Brochure    https://go.evvnt.com/673035-2?pid=6581

Others Details

Time: 9:00 am - 5:00 pm