The CCW Europe Summit 2023

The CCW Europe Summit 2023

9-11 October | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

The #1 European event series for progressive contact centre, CX and digital service leaders.

The CCW Europe Summit brings together the continent’s brightest and most progressive minds in customer management under one roof. This year we’re introducing the first and only cross-industry Customer Management Disrupt-a-Thon, a lavish awards ceremony, 100+ new expert speakers and a deeper-dive lens on the ‘how’ of customer excellence.

Join us for 3 unforgettable days and hear the latest and greatest implementation strategies to diversify in the face of competition, hyper-accelerate efficiencies and harness the limitless power of automation and AI to solve complex customer and business needs once and for all.

Speakers including: FedEx, Experian, TUI, Shell, BMW, Heineken, Orange, Lufthansa Group, Philips, New Balance and more.