Averting the IT Firestorm: Mastering ITSM SLA & Escalation

Join our Principal Atlassian Consultant, Travis Alexander, for a deep dive into prioritization & deliverability using SLAs & automation.

This webinar is specifically designed for ITSM admins and leaders who want to take their service management to the next level.

Whether you're struggling with prioritization or simply looking for ways to optimize your service desk operations, we will equip you with the tools you need to bring order to the chaos of your service desk.

Key Takeaways

• Understand how to leverage SLAs to prioritize and manage requests effectively
   
• Learn how to utilize automation to streamline your operations and improve deliverability
   
• Gain insights on how to balance high, medium, and low-priority tasks without sacrificing service quality or efficiency

Others Details

Learn how to stop, take a deep breath, and get ahold of your service desk's priorities and deliverability using SLA's and automation.