ACH Exception Processes Workshop

Intensive training with interactive scenarios throughout the session to help bring the learning home. Learn how to apply best practices to remain in compliance with the Nacha Operating Rules.

Have you struggled with the question – “When do I use a Stop Pay form and when do I need a Written Statement of Unauthorized Debit (WSUD)?” This is YOUR session!

The trainer in this session will provide examples of when to use which form and why plus tying this information back to what the NACHA Operating Rules state to ensure you are in compliance each time you help your account holder with their request.

With the newly adopted Rules change for 2020 with “unauthorized returns” what Return Reason code do I use and why? Return Reason Code R10 or R11 and what is the difference when using these to return Entries as unauthorized? Key points illustrated during this virtual workshop will assist your customer service and front-line staff as well as your operations staff.

Covered during this session, the trainer will:

• Define the Rules surrounding Stop Payments
• Identify the difference in the Rules between a consumer and non-consumer Stop Payment
• List tips that will help customer service and frontline staff to ensure they are asking the right questions of the account holder
• Outline what an unauthorized transaction is and when to use a Written Statement of Unauthorized Debit (WSUD)
• Identify the differences between using Return Reason Code R10 vs. R11 and what that means to the RDFI when returning
• Identify training tips for the ODFI to identify the differences between R10 and R11 for Return Entries to the Originator when handling these types of Returns
• Review timeframes for Stop Payments and Unauthorized Payments
• Illustrate what constitutes an entry to be returned as authorization revoked vs. Stop Payment vs. Unauthorized
• Describe through the use of scenarios – the what, when and how of Stop Payments and Returning Unauthorized Entries