The 2nd Executive Assistants' and Secretaries' Summit via zoom 2020

The increasingly complex working environment has caused a natural evolution in the role of the Executive Assistant and Secretary. Apart from technical skills, she is expected to possess sharp decision making, impeccable time management, exceptional interpersonal relations, and a worth emulating personal image. Given the complicated demands of the role and the crucial contribution of her position in the organization, she needs to constantly sharpen her saw to allow for meaningful, strategic and impactful contribution to the company she serves. The 2nd Executive Assistants' and Secretaries' Summit aims to enhance both the functional and soft skills of the EA, recognizing them as leaders in their companies. The need to upskill and retool is apparent for this highly important role, to achieve seamless back-office support and exemplary service delivery to the organization's key decision-makers.  

Featured Plenary Sessions

Session 1: Conflict Resolution and Anger Management: Techniques for Managing Relationships for Seasoned Executive Assistants and Secretaries  

Session 2: Motivating People for Peak Productivity: Winning and Influencing Techniques for EAs and Secretaries

Session 3: Counseling Skills for Executive Assistants and Secretaries: Constructive and Empowering Approaches for Resolving Behavioral and Performance Issues

Session 4: Managing Effective Meetings: Practicing Communication, Problem-solving and Decision Making Processes

Session 5: Composing Effective Business Letters, Memos, and E-mails: Tools and Techniques for Executive Assistants and Secretaries

Session 6: The Powers of Success: Principles of Intrapersonal, Interpersonal, and Organizational Effectiveness for EAs and Secretaries

Session 7: Presenting Your Best Professional Image as Leader: Making a Lasting Positive Impact

Session8: Stress Management Techniques: Learning How to Effectively Handle Adversity, Frustration and Anger