Strategies and Steps to Manage Difficult People

OVERVIEW

Difficult people are everywhere

• Their numbers are small but their impact is large
• Habitual behavior that affects most of the people with who they come in contact
• Frustrate and demoralize Loss of productivity and absenteeism
• Companies lose customers or clients

WHY SHOULD YOU ATTEND

When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive

AREAS COVERED

What do you do when you encounter a difficult person

The presentation gives you action steps and processes that work

• Analyze your reaction – what do you have control over
• What makes it difficult for you?
• What is the problem from your perspective?
• Strategies and steps to manage and handle the situation
• Business communication and styles
• Learn how to identify a difficult boss
• Common Mistakes people make with difficult bosses
• Ways to be Manage the difficult boss

LEARNING OBJECTIVES        

• Steps to handle the different types of difficult people
• Identify the different types of difficult people

WHO WILL BENEFIT

Leaders, managers, individual contributors, high potentials, baby boomers, etc.

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Others Details

Learn the strategies for dealing with difficult people, including identifying them and communicating in professional manner