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Stressed Out: How to Handle Conflict, Difficult People and Challenging Situations - online live webinar on February 2018 by Training Doyens.

Webinar Information


Stressed Out: How to Handle Conflict, Difficult People and Challenging Situations


Stressed Out: How to Handle Conflict, Difficult People and Challenging Situations, Denver, Colorado, United States
Webinar Title
Stressed Out: How to Handle Conflict, Difficult People and Challenging Situations
Event Type
Webinar
Webinar Date
15-02-2018
Last Date for Applying
15-02-2018
Location
Denver, Colorado, United States

Publish / Maintain / Marketing / Hosted By
Organization Name / Organize By
Training Doyens
Organizing/Related Departments
Training Doyens
Organization Type
Organization/Company
Webinar Category
Both (Technical & Non Technical)
Webinar Level
All (State/Province/Region, National & International)
Related Industries

Education/Teaching/Training/Development

Business Development

Employment/Jobs/Recruitment

Placement/Carriers

Location
Denver, Colorado, United States

OVERVIEW

Conflict is an inevitable part of life. No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions.

Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals or expectations. Yes, conflict can be destructive! It diverts energy from more important activities and issues; it polarizes people and reduces co¬operation; and it can produce irresponsible behavior. And conflict can be constructive! It opens up and improves communication; it strength¬ens working relationships and team¬work; and it leads to better quality decisions and problem solutions.

The ability to handle conflict and difficult situations is a great leadership skill. When you are confident in your people management skills, you don’t have to be afraid of disagreement. You don’t have to back away from problems. Instead you can confidently face the confrontation and bring the issue out into the open. Well-managed conflict actually stimulates ideas, sparks creativity and encourages personal improvement. Conflict by itself is neither good nor bad. It’s the way YOU handle conflict that produces constructive or destructive results.

WHY SHOULD YOU ATTEND

Time is Money. There are a variety of direct costs to the organization associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. One that is visible to everyone is the time taken to successfully resolve issues. Time that would be better spent on accomplishing work and achieving goals is instead used to manage disagreements, smooth ruffled feathers, and deal with difficult people.

When CPP Inc commissioned a study on workplace conflict, they found that that an overwhelming majority (85%) of employees at all levels experience conflict to some degree. Furthermore, they found on average, each employee spends 2.1 hours every week – approximately one day a month – dealing with conflict in some way (being involved in a disagreement, managing a conflict between co-workers, etc.)

It is also a major drain on the resources of HR departments: half of the HR workers questioned (51%) spend between one and five hours a week managing disagreements.

AREAS COVERED

  • Identify the top six causes of conflict and which one produces the most problems
  • Understand the iceberg concept of conflict – what’s above and below the water line
  • Define five conflict management styles and match each style to different conflict situations
  • Decide if you’re a shark or a turtle or a teddy bear or a fox or owl in how you handle conflict.
  • Learn how to keep your cool and react in a professional manner in the heat of the moment.
  • Learn the language of positive communication to reduce negative emotions, especially anger.
  • Recognize the four types of difficult people that drive you crazy and how to deal with them.

LEARNING OBJECTIVES

The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how they can be dealt with that will lead to positive outcomes. If managed improperly, businesses’ productivity, operational effectiveness, and morale take a major hit. On the other hand, when channeled through the right tools and expertise, conflict can lead to a better understanding of others, improved solutions to problems or challenges, and major innovation.

WHO WILL BENEFIT

CEO’s, COO’s, VP of Human Resources, Chief Learning Officer, Directors, Project Managers, Operation Managers and Supervisors, Team Leaders, Human Resources Professionals.

For more detail please click on this below link:

https://goo.gl/QPsijn

Email: support@trainingdoyens.com

Toll Free: +1-888-300-8494

Tel: +1-720-996-1616

Fax: +1-888-909-1882

Others Details

Learn conflict management techniques in the workplace so that disagreements can be resolved efficiently leading to positive outcomes.

Registration Fees
Available
Registration Fees Details
Live Session for one participant $159 Corporate Live Session Group – Max 10 Participants from one location. $449 Recorded Session Get unlimited access to audio recording of the webinar for 6 months. $199 Training CD MP3 files, PDF presentation and reference manual will be delivered on a CD $379 Super Combo Offer 1 Live and Recorded webinar $289 Super Combo Offer 2 Live and Training CD $429
Registration Ways
Email
Phone
Website
Other
Address/Venue
26468 E Walker Dr, Aurora, Colorado 80016-6104  Pin/Zip Code : 80016
Landmark
Oct-30-2017
Official Email ID
support@trainingdoyens.com
Contact
Training Doyens

26468 E Walker Dr, Aurora, Colorado 80016-6104

support@trainingdoyens.com

   7209961616      7209961616
   Fax No: 7209961616
Training Doyens

26468 E Walker Dr, Aurora, Colorado 80016-6104

support@trainingdoyens.com

   7209961616      7209961616
   Fax No: Colorado City