Warehouse Supervisor Training Course

Introduction

Warehouses are extremely important for the storage of goods during the process of production and distribution, and hence, warehouse management is critical. Warehouse operations are an integral part of an organization’s strategy.

Effective and efficient warehouse operations and management can have a profound impact on organizational growth. While the performance of members involved in key warehouse functions and processes is important, the performance of warehouse supervisors is critical.

What role do warehouse supervisors play? Warehouse supervisors are responsible for ensuring the highest quality of work with enhanced productivity.

They oversee all processes and activities across three major areas of warehouse operations—inbound, process, and outbound activities.

Thus, management skills are extremely important for warehouse supervisors to successfully undertake their roles and contribute to organizational growth.

Duration

5 Days

Who should attend?

• Senior management of an organization responsible for inducting or choosing managers for their warehouse operations and who need to understand the importance of training warehouse managers to acquire the necessary skills
• Warehouse managers and supervisors responsible for overseeing warehouse operations
• Other executives and workers actively involved in the functions and activities of warehouse operations, specifically potential supervisors
• Quality managers responsible for ensuring overall quality management and adherence to benchmarks set for warehouse practices
• Any other professional interested in acquiring management skills or enhancing management skills for effective warehouse management, as part of supervisory roles

Course Objectives

The main objective of this warehouse supervisor training course is to empower professionals with

• Good understanding and knowledge of best practices in warehouse management
• The required skills, experience, and confidence to review existing processes to check for gaps or opportunities for enhancement and implement relevant changes seamlessly
• The necessary confidence, experience, and knowledge to enhance the quality and productivity of warehouse operations, thus supporting organizational growth
• The knowledge and potential to train other executives and managers on specific skills required to manage warehouse operations
• The knowledge and capabilities to apply advanced concepts and techniques to enhance warehouse operations
• The perspective and foresight to anticipate risks and make provisions to manage risks and prevent impact on organizational growth
• The skill and experience to motivate team members to deliver high performance
• The potential, capability, and confidence to contribute to client and employee satisfaction as well as organizational growth through effective management, thereby demonstrating talent and potential to undertake opportunities fostering growth and progression
• The overall skill set, knowledge, experience, and confidence to successfully undertake any opportunity in warehouse management across any industry, thus increasing scope for career growth and progression

Course Outline

Module 1 – Three Major Warehouse Operations

• Inbound activities
  • Receiving
  • Put-Away
• Process activities
  • Order picking
  • Replenishment
  • Stick inventory
• Outbound activities
  • Packing
  • Shipping

Module 2 – Strategic Purpose of Warehouses

• Operating costs
• Storage
• Productivity
• Material requirement
• Inventory turns
• Order fulfillment
• Damage-free shipments
• On-time delivery
• Compliance
• Documentation

Module 3 – Key Features of Advanced Warehouse Management

• Workflows
• Picking and packing
• Wave processing
• Inventory counting
• Containerisation
• Mobile communication
• Material handling
• Support for cross-docking
• Sales order return management
• Enhanced reservation hierarchy

Module 4 – Best Practices to Oversee Warehouse Operations

• Establish a consistent and efficient organizational system
• Make picking more efficient
• Establish an inventory management system
• Regularly conduct a visual inspection of storage areas
• Meet key staff regularly
• Make changes, when necessary

Module 5 – Benefits of a Warehouse Management System

• Optimized processes
• Efficient labor allocation
• Employee morale
• Improved supplier and customer relationships
• Reduced operational costs
• Better inventory balance
• Improved security and safety

Module 6 – Key Operations Management Skills and Responsibilities for Warehouse Supervisors

• Inventory management
• Warehouse design and facility management
• Implementation and maintenance of safety initiatives
• Logistics management
• Application of lean principles

Module 7 – Other Key Skills Important to Warehouse Supervisors

• Customer service
• Sales
• Human resource management
• Product and technical knowledge
• Computers
• Leadership
• Problem-solving and decision making
• Time management, planning, and organization

Module 8 – Challenges to Warehouse Management

• Managing warehouse space and layout
• Communication
• Time management
• Inventory accuracy and tracking
• Customer expectations
• Redundant processes
• Product diversification
• Product picking
• Inaccurate purchase orders
• Handling product damages
• Managing demand fluctuations
• Globalization

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion, and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirements. For further inquiries, please contact us on Email: [email protected] Tel: +254 721 331 808

Training Venue

The training will be held at our Upskill Training Centre. We also offer training for a group (at a discount of 10% to 50%) at the requested locations all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Upskill certificate upon completion of this course.