Handling ACH Disputes Webinar,Webinar on Handling ACH Disputes,Retail Perspective Webinar,Retail Perspective Webinar on January 2018
Handling ACH Disputes: The Retail Perspective - online live webinar on January 2018 by Training Doyens
Financial institution Retail Centers and Call Centers are often faced with handling consumer disputes of ACH debits on their account; many situations aren’t covered in the ACH Rules book guidelines nor is there any clear direction from other resources.
This interactive, fast-paced ACH compliance training focuses on the most common disputes, and provides staff with a basic understanding of what is required to maintain compliance, plus tips on handling these issues. The course concludes with some real life “sticky situations” where attendees try their hand at solving the issue, while balancing compliance obligations with customer service.
WHY SHOULD YOU ATTEND
Mishandling consumer ACH dispute claims puts an institution at significant reputational, legal and compliance risk. Daily situations aren’t covered in the ACH Rules guidelines. Too often, institutions deny claims that should not be denied (and violate Regulation E), or the institution needlessly writes off the loss.
Topics covered include:
WHO WILL BENEFIT
Toll Free: +1-888-300-8494
This ACH compliance training focuses on the common disputes and provides tips on maintaining compliance and handling these issues. Book or call +1-844-746-4244
26468 E Walker Dr, Aurora, Colorado 80016-6104