- TypeWebinar
- Location Denver, Colorado, United States
- Date 17-10-2018
Business Development
Administration/Management
Employment/Jobs/Recruitment
Placement/Carriers
To have employees as a source of competitive advantage, companies need to work to improve the employee work experience. Join our upcoming webinar to gain in-depth information on creating a work environment that engages the employees and makes them your competitive advantage.
Key points to be covered in the webinar:
LEARNING OBJECTIVES
"Customer service is not a department. It is a philosophy to be embraced by every employee."
– Forbes
Employees who give excellent customer service become your competitive advantage in the marketplace. Giving excellent customer service means they are giving you discretionary effort on a regular basis.
Discretionary effort is the difference between what an employee has to do to get a paycheck and what that employee is capable of contributing.
Closely related to engagement programs, discretionary effort initiatives build on positive engagement programs in place and take employees and the company to the next level in competitiveness.
Just as customer service is a philosophy, so is discretionary effort and when managers embrace a discretionary effort environment, theygain competitive advantage through employees.
WHO WILL BENEFIT
Managers at all levels of the organization.
Supervisors
New managers
Middle managers
Team leads
Sales Managers
IT managers
HR managers
Directors
Vice Presidents
Presidents
CEO
COO
CFO
Executive Teams
Speaker Profile: Karla Brandau is a leading authority on personal and team productivity in the workplace. She specializes in combining the power of time management with technology, especially using Microsoft Outlook as a tool to help individuals “get it all done” in less time.
Training Doyens now features HRCI, SHRM and IRS accredited webinars. Enhance your knowledge and skills, and earn CE credits at the same time.
About Training Doyens:
Based in Colorado, Training Doyens organizes world class webinars and seminars, providing training solutions to companies big and small. Reasonable pricing and customization options make our training programs uniquely beneficial.
For more detail please click on this below link:
Email: [email protected]
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
Get tips on how to make employees your competitive advantage in the marketplace and how discretionary effort leadership helps achieve it. The webinar also discusses how to create a culture of authentic engagement between managers and employees.
26468 E Walker Dr, Aurora, Colorado 80016
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