Creating Raving Fans for Business: How to Develop a Winning Strategy for Client Retention and Customer Satisfaction

Posted By : User Ref No: WURUR37295 0
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  • TypeWebinar
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  • Location Denver, Colorado, United States
  • Price
  • Date 31-07-2019
Creating Raving Fans for Business: How to Develop a Winning Strategy for Client Retention and Customer Satisfaction, Denver, Colorado, United States
Webinar Title
Creating Raving Fans for Business: How to Develop a Winning Strategy for Client Retention and Customer Satisfaction
Event Type
Webinar
Webinar Date
31-07-2019
Last Date for Applying
31-07-2019
Location
Denver, Colorado, United States
Organize and Presented By
Training Doyens
Sponsored By
Training Doyens
Organizing/Related Departments
Training Doyens
Organization Type
Organization/Company
WebinarCategory
Both (Technical & Non Technical)
WebinarLevel
All (State/Province/Region, National & International)
Related Industries

Education/Teaching/Training/Development

Business Development

Administration/Management

Employment/Jobs/Recruitment

Placement/Carriers

Location
Denver, Colorado, United States

OVERVIEW

A ‘Strategy of Pre-eminence’ and understanding what ‘Moments of Truth” are, gets this session underway. When you learn the actual $ dollar value of one of your customers, gained or lost, you may start looking at training in customer service in a better light.

We will look at three key customer complaint and resolution questions everyone needs to know:

  • What causes customers to leave?
  • Why do customers complain?
  • What do customers really want?

WHY SHOULD YOU ATTEND

When you consistently satisfy your customers’ expectations, you will create lifetime loyalty. Do you know what their expectations are? This webinar answers that for you, and then you will develop your own list to train toward. As one of my examples will demonstrate that comes from a very well-known international retail company under Raving Fans: “Your First Chance May Be Your Last Chance”

Bonus: Learn the best questions to ask anyone anytime

  • How to ensure the education session is implemented after the session?

“Look at what you want to be, not what you are going to do.”

AREAS COVERED

The webinar discusses:

  • What a ‘Raving Fan’ means to your business success
  • Defining your service strategy and customer retention strategies the Disney Experience and you
  • Understanding your clients expectations of you and the importance of customer satisfaction
  • The Cycle of Service model
  • The only two things customers ever buy
  • Your personal power in the client experience
  • How to inspire, motivate and engage with S.A.M.
  • To apply “The Greatest Management Principle”
  • Adopt your own version of “I Am the Customer Experience”
  • Learn what really motivates employees
  • Refining your customer service vision and team mission statements
  • Complaint handling that pays off — recovery skills

There is a special section of bonus resources that if implemented by you, will guarantee to increase loyalty to you as manager, employee retention to your organization due to the attention to the attributes and soft skills that matter the most to anyone, and provide fully engaged, accountable, organized and efficient employees.

The leadership skills of everyone will go up!

LEARNING OBJECTIVES

Who needs more customers?

Everyone! What it takes is for all your staff to be fully committed to providing exceptional, un-compromised customer service, maintaining loyalty through measurable customer satisfaction, and continually improving the service level. The webinar discusses how leaders motivate employees and how to create raving fans for your business.

WHO WILL BENEFIT

  • Managers
  • Directors
  • HR management
  • CEO/COO
  • Business
  • Executive Management
  • Management Professionals
  • Communications specialists
  • Leadership
  • Customer service

Use Promo Code MKT10N and get flat 10% discount on all purchases

To Register (or) for more details please click on this below link:

http://bit.ly/2Fl7kC2

Email: [email protected]

Toll Free: +1-888-300-8494

Tel: +1-720-996-1616

Fax: +1-888-909-1882

Others Details

Learn how to create raving fans for your business and the importance of customer satisfaction. The webinar also discusses customer retention strategies, and what do customers really want and why do customers complain.

Registration Fees
Available
Registration Fees Details
Live Session for one participant $159 Corporate Live Session Group - Max 10 Participants from one Location. $449 Recorded Session Get unlimited access to the link for six months. $199 Training DVD or USB Flash Drive Free shipment within 72 Hours, from the date of webinar completion $379 Super Combo Offer 1 Live and Recorded webinar $289 Super Combo Offer 2 Live and Training DVD / USB Flash Drive $429
Registration Ways
Email
Phone
Website
Other
Address/Venue
  Training Doyens 26468 E Walker Dr, Aurora, Colorado 80016  Pin/Zip Code : 80016
Landmark
CO
Official Email ID
Contact
Training Doyens

Training Doyens 26468 E Walker Dr, Aurora, Colorado 80016

[email protected]

   17209961616    Fax No: 80016
Training Doyens

Training Doyens 26468 E Walker Dr, Aurora, Colorado 80016

[email protected]

   17209961616    Fax No: 80016