Online Reputation Management: Responding Effectively To Negative Reviews

5 years ago Posted By : User Ref No: WURUR27011 0
  • Image
  • TypeWebinar
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  • Location New York, United States
  • Price
  • Date 11-12-2018
Online Reputation Management: Responding Effectively To Negative Reviews, New York, United States
Webinar Title
Online Reputation Management: Responding Effectively To Negative Reviews
Event Type
Webinar
Webinar Date
11-12-2018
Last Date for Applying
11-12-2018
Location
New York, United States
Organization Name / Organize By
SymposiumGo
Organizing/Related Departments
HealthCare
Organization Type
Event Organizing Company
WebinarCategory
Both (Technical & Non Technical)
WebinarLevel
National
Related Industries

Medical/Healthcare/Hospital

Location
New York, United States

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Key Points:

Social media
Negative online reviews
HIPAA
Reporting of HIPAA violation
Privacy
Safeguarding
Monitoring
Training

Description:
The Journal of General Internal Medicine study found that patients perceive reviews on Yelp or Health grades as more credible than those posted on a provider website.  For example, visit Yelp, Health grades or any of the social media sites and within seconds and you can read various opinions of your business. Hopefully, many of them are positive, but what do you do when the negative reviews are posted? Believe it or not, when handled properly, online reviews can support and enhance the effectiveness of your social media strategy and improve your business processes by bridging the gap between what our customers think is important and what are business thinks our customers want.

Why Attend?

Effectively managing your social media pages is a part of doing business. Unresolved negative responses can impact your business model. Whereas, positive responses can enhance your business profile and can be used by patients as they shop for a new place to trust and build a new healthcare experience. Number of patients using online provider review websites is increasing with each passing day. According to a study in the Journal of General Internal Medicine, in 2015, nearly one- third of patients were leaving online provider review comments, up from the quarter of patients in 2012. A separate survey from Software Advice in 2016 found that 59 percent of patients look at these reviews at least sometimes. Seventy-seven percent of patients use these reviews prior to making a treatment decision.

Session Highlights:

This webinar will review 7-steps to use social media reviews to enhance your social media marketing efforts, and ultimately make a positive impact on your business model:

Don’t take it personally
Always respond in a timely manner
Don’t make excuses for a poor experience
Make changes in your social media settings
Working out their concerns privately
Thanking customers for sharing their experience
Sharing these reviews with your staff to positively impact their customer experience

Who Should Attend?

Physicians, Medical Practice Employees, Hospital, Compliance Officers, Manager, Supervisor, Medical Societies, Healthcare training organizations
 

Registration Fees
Available
Registration Fees Details
Live - 213 Live + Recorded - 323
Registration Ways
Website
Address/Venue
  99 Wall Street #365  Pin/Zip Code : 10005
Landmark
NY
Official Email ID
Contact
Ben Park

[email protected]

   +1-800-254-1032