TrainHR is conducting a Webinar on Delivering Exceptional Customer Service

OVERVIEW
When we consider customer experience, we have to think about those ideologies, those messages and those actions that create a happy experience for the individual in a product or service-based organization. In order to have a terrific customer experience, the organization must demonstrate that the purpose of its business is the customer. Everything begins and everything ends with the customer in mind.

 

Product Id : 701516
Instructor: Drew Stevens
Duration: 60 Minutes
Wednesday, November 30, 2016 | 10:00 AM PDT | 01:00 PM EDT

AREAS COVERED IN THE SESSION:

• What is Engagement and How Does It Aid The Customer Experience
• It's 2015 So What Do Customers Really Expect
• Why Mystery Shopping is Helpful to the Customer Experience Process
• How to Provide a seamless, consistent customer experience across all channels.
• Learn How to Create Messages and Develop Processes Are Consistent Across Channels
• What Do Customers Really Expect]
• Responding successfully to specific customer expectations
• Three Ways to Develop Customer Centricity

WHO WILL BENEFIT:

• Retaining customers costs less to the business while creating less labor in the channels
• More content customers inform new prospective customers via social media
• Achieving higher levels of customer service leads to higher future revenue
• When there is contentment in the channels there is higher morale, higher productivity and less customer service issues

INSTRUCTOR:
Drew Stevens President of Stevens Consulting Group is a renowned keynote speaker and author in customer service and selling. Drew works with business to create higher efficiencies in sales and service. Dr. Drew is the author of Split Second Selling, Selling the New Norm, Customer Momentum and Grand Slam Customer Service.

Experienced with helping entrepreneurs and mid sized business, Dr. Drew works with organizations that desire to dramatically accelerate business growth! Dr. Stevens has over 700 articles on customer service and business development and is frequently quoted by the media, and is often quoted in periodicals such as Personal Selling Power and Sales and Marketing Management, The New York Times, The New York Daily News, and Chicago Tribune. He can be reached at www.stevensconsultinggroup.com or 877-391-6821.

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