Emotional Intelligence (EQ) : Why It’s More Important for Your Success Than IQ

• OVERVIEW

In today’s workplace, it isn’t enough for your managers, supervisors and professional staff to be smart; what’s required is to have emotional intelligence (EQ) — the ability to manage effectively emotions and behavior; navigate the social complexities of the workplace; and make the right decisions that will achieve positive results.

There are extraordinary benefits of boosting emotional intelligence at work. With a greater level of self-awareness and control as well as a better understanding of others, your key talent will be more focused, disciplined, collaborative and productive.

• LEARNING OBJECTIVES

In this emotional intelligence training you will become familiar with the EQ model and learn how to apply EQ skills for maximum effectiveness. Gain insight and tools you can apply to make your job and career more satisfying and successful.

• WHY SHOULD YOU ATTEND

Emotionally intelligent managers, supervisors and professional staff are your greatest assets. They solve problems, resolve conflict and build teamwork. Researchers and business experts agree that people with high emotional intelligence (EQ) are consistently the top performers in their organizations. They’re more resilient and flexible when things get tough, and are held in the highest regard by their bosses, peers, co-workers, and others.

On the other hand, those with low EQ continually sabotage their own efforts and those of others. They fail to tune into the emotions of their employees; minimize their efforts to solve problem and improve productivity; and tend to alienate the members of their teams and other stakeholders. 

• AREAS COVERED

This emotional intelligence training will cover these seven topics that will increase your understanding and application of EQ:

• Define Emotional intelligence (EQ): what it is, why it’s important and what are the components of emotional intelligence
• Recognize the three reasons you and your organization need to practice EQ
• Provide an EQ competency model and the four domains or core skills that are essential
• Identify the five elements of EQ and the questions you need to ask yourself to gauze your EQ
• Provide examples of how emotional intelligence is used for hiring and selection, high potential leadership development, team effectiveness, and sales
• Review three self-management skills to increase your professional and leadership EQ
• Put it into practice: how to use EQ in a variety of real world workplace situations and why emotional intelligence (EQ) is more important than IQ

• WHO WILL BENEFIT?

• COO’s
• CFO’s
• VP of Human Resources
• Human Resource Professionals
• Chief Learning Officer
• Directors, Project Managers
• Operation Managers and Supervisors
• Team Leaders
• Staff Managers and Supervisors
• Customer Service Associates

• SPEAKER

Marcia Zidle is a board-certified executive coach, business management consultant and keynote speaker, who works with organizations to leverage their leadership and human capital assets that result in higher performance and profitability. She has 25 years of management, business consulting and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government, and non-profits.