The Art of Effective Listening for Support Officers Course

Event: The Art of Effective Listening for Support Officers Course

Venue: Indepth Research Services. Nairobi, Kenya.

Event Date: 27th-28th November 2017.

CERTIFIED BY NITA.

INTRODUCTION

Do you know that out of the total time we spend in communicating?

• 22% is spent on reading and writing;
• 23% is spent on speaking; and
• 55% is spent on listening?

While we spend more than half of our communication time on listening, not all of us are naturally good listeners. Fortunately, listening is a skill that can be learnt.

This highly-interactive course will equip you with the techniques to overcome your personal listening roadblocks and become a better listener. You will also undergo a listening assessment which will determine your personal listening profile.

DURATION

2 days.

WHO SHOULD ATTEND

This training is relevant to all Support Officer and anyone interested in improving their listening skills in order to better engage your colleagues and supervisors.

COURSE OBJECTIVES

By the end of this course, you will be able to :

• Recognize the importance of effective listening
• Identify your personal listening profile
• List the barriers to effective listening and use the strategies and techniques to improve your listening
• Use various responding and feedback techniques to project appropriate listening and responses

MODULES TO BE COVERED/TOPICS

• Your personal listening profile
• The fundamentals of listening
• What is and what isn’t listening
• Hearing vs. Listening
• The benefits of effective listening
• Barriers to effective listening
• Identifying the common barriers to listening
• Strategies and techniques to better listening
• Responding and feedback skills

Tailor-Made Training

This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our training Centre or at a convenient location.

How to participate.                                                                            

• Tailor makes your course.
• Register individual.
• Register as a group.
• Become our partner.
• Purchase software.
• Frequently asked Questions (FAQ’s)

View course catalogue on governance, leadership and management Institute.

For further inquiries, please contact us on Tel: +254 715 077 817, +254 (020) 211 3814, +254 731240802, +254 735331020.

Email [email protected]

Others Details

Accommodation is arranged upon request. For reservations contact the Training Officer.