Organization Name / Organize By
Indepth Research Services
Organizing/Related Departments
Governance & Leadership
Organization Type
Organization
Training or Development ClassCategory
Both (Technical & Non Technical)
Training or Development ClassLevel
International
Related Industries
Education/Teaching/Training/Development
Finance
Administration/Management
Event: Debt Collection and Credit Management Course
Venue: Indepth Research Services, Nairobi, Kenya.
Event Date: 16th – 20th April 2018.
NITA CERTIFIED
RECENT CLIENTS
INTRODUCTION
Struggling to recover debt? The course outlines effective communication, negotiating skills as well as the effective use of correspondence in collecting debt.
FOR WHOM IS THIS COURSE RELEVANT
This course is suitable for debt collectors, account assistants, bankers, sales people, executives and manager/team leaders who are involved in debt collection.
REQUIREMENTS
Proficiency in English
DURATION
5 Days
TRAINING OBJECTIVE
Upon completion of this training course, participants will be able to:
- Make a debtor call after careful planning in order to handle objections from the debtor and deal with queries.
- Identify negotiating strategies in order to reach payment agreement from the debtor.
- Demonstrate effective communication as a debt collector.
- Understand the importance of recording all communications and discussions made between the debtor and the debt collector.
- Implement the negotiation steps and processes and understand the need thereof.
- Prepare the material for the correspondence sent to the debtor in accordance with the legislation.
- Implement effective debt collecting strategies according to the code of conduct.
COURSE OUTLINE
- Understanding company credit and debt
- Debt collection as a vital financial activity
- Planning and preparing for effective debt collection
- Ensuring the success of your debt collection correspondence
- Essential telephone techniques
Visit our website for more details.
How to participate
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View course catalogue on governance, leadership and management Institute.
For further inquiries, please contact us on Tel: +254 715 077 817, +254 (020) 211 3814, +254 731240802, +254 735331020.
ACCOMMODATION
Accommodation is arranged upon request. For reservations contact the Training Officer.
Email: [email protected]. Mob: +254 715 077 817 Tel: 020 211 3814
PAYMENT
Payment should be transferred to IRES account through bank on or before C.O.B 9th April 2018.
Send proof of payment to [email protected].
Registration Fees
Available
Registration Fees Details
1100 USD
Registration Ways
Email
Phone
Website
Address/Venue
Indepth Research Services, Nairobi, Kenya.
Pin/Zip Code : 00101