Masterclass in Organization Office Administration

Posted By : User Ref No: WURUR56958 0
  • Image
  • TypeTraining or Development Class
  • Image
  • Location Westlands, Nairobi, Kenya
  • Price
  • Date 06-04-2020 - 10-04-2020
Masterclass in Organization Office Administration, Westlands, Nairobi, Kenya
Training or Development Class Title
Masterclass in Organization Office Administration
Event Type
Training or Development Class
Training or Development Class Date
06-04-2020 to 10-04-2020
Last Date for Applying
10-04-2020
Location
Westlands, Nairobi, Kenya
Organization Name / Organize By
FineResults Research Services
Organizing/Related Departments
Sales, Marketing & Soft Skills courses
Organization Type
Organization
Training or Development ClassCategory
Both (Technical & Non Technical)
Training or Development ClassLevel
International
Related Industries

Education/Teaching/Training/Development

Research/Science

Business Development

Administration/Management

Communications

Location
Westlands, Nairobi, Kenya

Dear all,

RE: Masterclass in Organization Office Administration

FineResults Research Services would like to invite you to high impact training on Masterclass in Organization Office Administration to be held in Nairobi from 06/04/2020 to 10/04/2020

 

COURSE PROFILE

Course Name: Masterclass in Organization Office Administration

Date: 06/04/2020 to 10/04/2020

Duration: 5 Days

Venue: FineResults Research Training Centre, Nairobi, Kenya

Cost: USD 800

Online Registration: REGISTER HERE

INTRODUCTION

Office administration is a set of day-to-day activities that are related to financial planning, record keeping & billing, personnel, physical distribution and logistics, within an organization. This course is designed to expose participants with office and business skills that will make them shine in their practices. It is ideal for office administrators, receptionist, event co-coordinators and PA's.

 

DURATION

5 Days

 

LEARNING OBJECTIVES

By the end of the training, the participants should be able to;

  • Have confident when handling office administration and processes responsibilities
  • Master the tools for effectively dealing with all aspects of business administration.

 

TOPICS TO BE COVERED

Module 1

The Office Manager’s Roles and Responsibilities

  • Manager’s role in an organization and identification of what an organization requires from office administrators
  • Administrator/Process Manager role
  • The People/HR Manager Role
  • The Project Manager Role

 

What does it mean to be an Office Administrator?

  • Diversity in the Workplace
  • The 4 Personality Types

 

Assertiveness

  • What is Assertiveness?
  • Analysis of Assertiveness Behaviour
  • Benefits of acting assertively;
  • Passive Behaviour
  • Aggressive Behaviour
  • Passive-Aggressive Behaviour
  • Assertive Behaviour
  • Assertiveness Rights
  • Characteristics that assertive people tend to have
  • Learning to be more assertive
  • Assertiveness Techniques

 

Module 2

Essential Communication Skills

  • Effective Listening Techniques
  • Keys to Effective Listening
  • Barriers to Effective Listening
  • Effective Verbal Communication Skills
  • Barriers to Effective Communication
  • Building Empathy
  • Transactional Analysis
  • Questioning Techniques
  • Probing Techniques
  • Negotiation Techniques
  • Dealing with angry staff members
  • Tips for Dealing with your own anger
  • Defusing Conflict with staff members

 

Module 3

Telephone Skills

  • Core Contact Centre Principles
  • Building Rapport
  • Telephone Management Skills
  • Telephone Etiquette
  • What you say and what it means
  • The Greeting
  • Transferring calls and taking messages

 

Professional Documents

  • Business Writing
  • The 5 C’s of Business Writing
  • Email Etiquette
  • Report Writing
  • Taking Minutes of Meetings
  • Writing Comprehensive Agenda’s

 

Module 4

Managing your Organizational Skills

  • Plan and Organize well
  • Develop filing systems
  • Using electronic filing systems
  • Scheduling and Roster Management tools
  • Effective organizational tools
  • Master the Art of Delegation
  • Time Management, Planning and Prioritizing
  • The Action Priority Matrix

 

Module 5

Sourcing Quality Suppliers

  • Controlling and evaluating ordering and distribution of office resources
  • Evaluating supplier offerings
  • Clarifying supplier performance contracts
  • Monitoring supplier performance against Service-Level Agreement (SLA)
  • Building strong relationships with suppliers

 

TRAINING CUSTOMIZATION

This training can also be customized for your institution upon request. You can also have it delivered your preferred location.

For further inquiries, please contact us through Mobile: +254 732 776 700 or Email: [email protected]

 

REQUIREMENTS

Participants should be reasonably proficient in English.  During the trainings, participants should come with their own laptops.

 

TRAINING FEE

The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

 

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact us through Mobile: +254 732 776 700 and +254 759 285 295 or Email: [email protected]

 

PAYMENT

Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: [email protected]

 

CANCELLATION POLICY

•           All requests for cancellations must be received in writing.

•           Changes will become effective on the date of written confirmation being received.

 

Visit our website for more details

 

How to participate

Individual Registration

Contact information

Email: [email protected]

TEL: +254 732 776 700 / +254 759 285 295

Website: fineresultsresearch.org/training/

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Registration Fees
Available
Registration Fees Details
usd 800
Registration Ways
Email
Phone
Website
Address/Venue
  FineResults Research Training Centre, Nairobi, Kenya  Pin/Zip Code : Nairobi kenya
Official Email ID
Contact
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