Digital Customer Experience Forum: African BFSI Market

In the business world the customer is referred as king. And same applies to the Banking, Finance services and Insurance (BFSI) sector the focus of 2020 Digital Customer Experience Forum.

The DCxForum2020 happening at the Double Tree by Hilton hotel, Nairobi Hurlingham, Kenya on the 10th – 11th of June, 2020 focuses on demystifying every aspects of digital customer experience strategy design and how incorporation of technologies like; Web Analytics, Business Intelligence, Blockchain, Artificial Intelligence, Machine Learning and Bots can ensure the satisfaction or exceeding of customer’s expectations in this digital era.

DCxForum2020 is created for BFSI industry executives who want to learn about innovative technology for engaging and growing their customer. It aims to align African customer experience with global best practice.

The forum will feature over 20 Speakers; 19 exciting Case Study Sessions, 2 Panel Discussions, 1 Interactive Round table discussion and a Fireside Chat.

Register to attend the Digital Customer Experience Forum 2020.

1. 2 days – Interactive sessions, panel discussions, networking & experience exchange
2. Expert speakers – Industry leading companies, thought leaders
3. Attendees – limited number high-level participation

BENEFIT OF ATTENDING:

• Be Equipped with skills to design personalised customer experiences which translate into real journeys
• Learn to embrace innovative and disruptive Customer Experience strategies
• Translate customer experience improvements into clear business value for your organisation and customers
• Learn how to turn the voice of the customer into actionable insight
• Keep up with the most innovative trends of fintech companies
• Get updated on the technology implementation concerns for the Digital Customer Experience practices.
• Network with industry-colleagues from banking and financial services industry and build trusted relationships.

WHO SHOULD ATTEND:

Chairman and Chief Executive Officer, Regional Executive, Chief Information Officer, Chief Innovation Officer, Chief Transformation Officer, Chief Digital Officer, Chief Operating Officer, Chief Financial Officer, Chief Business Officer, Group Executives, Director, Business Development and Industry Heads, Leading government, regulator and industry association representatives.

Check speaker line-up and book your seat at the #DCxForum2020