Two Days Training Programme on Behavioural Skills for Executive Assistants, 27-28 June 2019, Delhi | AIMA

Executive Assistants / Secretaries, Office Secretaries, Administrative Professionals and Executive PAs need to work in the highly demanding and challenging work environment. More than basic office management, their role includes a greater insight into how an organisation runs at a senior level. They are frequently required to supervise others and take charge of challenging tasks. They communicate across levels within the organisation including top management, external clients, vendors and senior professionals. Frequently, they act as a vital link between the top executive and various departments.

To be more effective and efficient, apart from business skills, there are certain behavioral skills required by Executive Assistants, Office Secretaries, Administrative Professionals and Executive PAs. These skills make them more proactive and enhance their contribution to the organisation. This programme is especially designed in view of the continuous requests from the industry. The training will provide an opportunity to review and develop interpersonal and behavioural skills of the participants and maximise their effectiveness.

The training programme will offer Executive PA Skills required working at a senior level:

• Managing Pressure and Conflicting Demands
• Achieving Service Excellence
• Influencing Skills gaining support and cooperation of others
• Planning, Prioritising & Monitoring
• Managing Human Relations
• Decision Making
• Communicating with Stakeholders
• Email Etiquette
• Effective Management of Client Relationships
• Maintaining Confidentiality

Others Details

The training programme offers following learning benefits: Become more proactive Use communication as a tool to achieve results Handling work stress and conflicting situations Build effective working relationships Identify ways to expand your managerial skills Develop skills to manage organisation's image Have more control over your time and work output