Tourism in Hong Kong and Macau has been recovering and there are reasons to celebrate the solid performances achieved.
2018 ushered in a wave of new hotel openings for both cities. While the new hotels and brands have injected some much-needed vibrancy into the markets, existing hotels face further rate pressure and manpower constraints.
In addition, launches of various lifestyle hotels, poshtels, co-living spaces and extended-stay products have added to the competition. Hoteliers more than ever, are now compelled to innovate in all aspects - workflows, technology, talents, and services. They are also expected to remain guest-centric, maintain service consistency and enhance financial performances, all the while managing owners' expectations.
Having an exploratory mindset, cultivating the relevant talents, and leveraging the ready-to-deploy solutions are at the core of hoteliers' successes. Only those who proactively transform and reinvent will remain relevant to the guests of the future.
Hotel Management Asia Summit (HMA), a neutral one-stop strategic platform, will bring together senior hotel executives in ownership, management, operational, commercial, financial and technological roles, to explore the ways forward.