Reuters Events: Connected Claims 2022

Reputation and retention - true markers of claims excellence

Customers are asking for a quick, simple process, handled with empathy and efficiency. The tools to provide this exist already, but now it's about implementation and delivery.
 
Deploy cutting edge technology, pick the right partners, and embed the customer at the heart of everything you do. Accomplishing this will pay dividends in the reputation and retention objectives that determine claims success.

The Four Pillars of Connected Claims USA 2022:

- Prioritize Customer-Centric Claims Management: Provide a quick, seamless journey with a CX strategy that truly puts the customer first, to improve your reputation and guarantee retention

- Drive Transformation with Technology: Give customers the flexibility they crave, apply AI/ML, advanced analytics, IoT, automation and telematics and deliver a simplified, personalized claims journey

- Develop Strategic Partnerships for Growth: Overcome choice fatigue and pick the right partners to enhance collaboration and increase your organizational capabilities

- Achieve Organization Wide Efficiency: Remove communication silos and streamline claims operations to boost cooperation and improve efficiency

See you in Chicago, at #CCUSA