Customer Service and Retention Training Course

Posted By : User Ref No: WURUR77123 0
  • Image
  • TypeTraining or Development Class
  • Image
  • Location Kigali City, Kigali, Rwanda
  • Price
  • Date 24-05-2021 - 28-05-2021
Customer Service and Retention Training Course, Kigali City, Kigali, Rwanda
Training or Development Class Title
Customer Service and Retention Training Course
Event Type
Training or Development Class
Training or Development Class Date
24-05-2021 to 28-05-2021
Location
Kigali City, Kigali, Rwanda
Organization Name / Organize By
Upskill Development Institute
Organizing/Related Departments
Upskill Training Department
Organization Type
Education Institution
Training or Development ClassCategory
Both (Technical & Non Technical)
Training or Development ClassLevel
All (State/Province/Region, National & International)
Related Industries

Education/Teaching/Training/Development

Business Development

Administration/Management

Location
Kigali City, Kigali, Rwanda

CLICK ON THIS LINK to view course outline and register to attend

Introduction

This highly interactive Customer Service and Retention training course draws upon the very latest thinking, tools and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers, whether they be external ‘paying’ customers, or internal ‘colleague’ customers, get the very best experience possible. This training course delves into the precise meaning of value, what it is that customers actually value and what an organisation can do to ensure it, perhaps uniquely, can deliver it.  Application of the tools and techniques demonstrated on this training course will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues.  It will also show how organizations can fully harness the power of Social Media to augment their brands and create meaningful dialogues with Customers.

 

Duration

5 Days

 

Course Objectives

By the end of the training, you will be able to:

  • Understand the true meaning of value and how customer service is the key to success
  • Improve service delivery standards, reflected in higher levels of customer satisfaction and sustainable bottom line profits
  • Understand how to build a customer focused culture
  • Learn how to lead customer service performance and professionalism in their organisation
  • Learn how improving customer service will improve business performance and the customer’s experience
  • Gain the necessary skills to recruit, train and motivate staff
  • Understand how to develop and improve internal service standards
  • Use the latest online tools (including Social Media) to create meaningful, enduring and profitable relationships with customers.

 

Course Content

CLICK ON THIS LINK to view course outline and register to attend

Registration Fees
Available
Registration Fees Details
Online course fee: 600 USD and On-site course fee 1000 USD
Registration Ways
Email
Phone
Website
Address/Venue
  Upskill Training Center 
Official Email ID
Contact
Danson Mwaniki

Upskill Training Center

[email protected]

   +254721331808