- TypeTraining or Development Class
- Location Kigali City, Kigali, Rwanda
- Date 24-05-2021 - 28-05-2021
Education/Teaching/Training/Development
Business Development
Administration/Management
CLICK ON THIS LINK to view course outline and register to attend
Introduction
This highly interactive Customer Service and Retention training course draws upon the very latest thinking, tools and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers, whether they be external ‘paying’ customers, or internal ‘colleague’ customers, get the very best experience possible. This training course delves into the precise meaning of value, what it is that customers actually value and what an organisation can do to ensure it, perhaps uniquely, can deliver it. Application of the tools and techniques demonstrated on this training course will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues. It will also show how organizations can fully harness the power of Social Media to augment their brands and create meaningful dialogues with Customers.
Duration
5 Days
Course Objectives
By the end of the training, you will be able to:
Course Content
CLICK ON THIS LINK to view course outline and register to attend