Handling ACH Disputes Webinar,Webinar on Handling ACH Disputes,Retail Perspective Webinar,Retail Perspective Webinar on January 2018

Handling ACH Disputes: The Retail Perspective - online live webinar on January 2018 by Training Doyens

Webinar Information


Handling ACH Disputes: The Retail Perspective


Handling ACH Disputes: The Retail Perspective, Denver, Colorado, United States
Webinar Title
Handling ACH Disputes: The Retail Perspective
Event Type
Webinar
Webinar Date
17-01-2018
Last Date for Applying
17-01-2018
Location
Denver, Colorado, United States

Publish / Maintain / Marketing / Hosted By
Organization Name / Organize By
Training Doyens
Organizing/Related Departments
Training Doyens
Organization Type
Organization/Company
Webinar Category
Both (Technical & Non Technical)
Webinar Level
All (State/Province/Region, National & International)
Related Industries

Education/Teaching/Training/Development

Business Development

Finance

Accounting/Financial/Banking/Insurance

Location
Denver, Colorado, United States

OVERVIEW

Financial institution Retail Centers and Call Centers are often faced with handling consumer disputes of ACH debits on their account; many situations aren’t covered in the ACH Rules book guidelines nor is there any clear direction from other resources.

This interactive, fast-paced ACH compliance training focuses on the most common disputes, and provides staff with a basic understanding of what is required to maintain compliance, plus tips on handling these issues. The course concludes with some real life “sticky situations” where attendees try their hand at solving the issue, while balancing compliance obligations with customer service.

WHY SHOULD YOU ATTEND

Mishandling consumer ACH dispute claims puts an institution at significant reputational, legal and compliance risk. Daily situations aren’t covered in the ACH Rules guidelines. Too often, institutions deny claims that should not be denied (and violate Regulation E), or the institution needlessly writes off the loss.

AREAS COVERED

Topics covered include:

  • Stop Payment
  • Revoked Authorization
  • Unauthorized
  • Wrong amount
  • Company I authorized didn’t receive the money
  • I don’t know who this company is or why they debited my account
  • I wrote a check for X – it cleared and now they are charging me again
  • What NOT to say to a consumer
  • Understand what the Rules say
  • What to do when a customer/member won’t complete a WSUD
  • Documenting claims
  • Best practices for handling certain sticky situations
  • And more unique situations

LEARNING OBJECTIVES

  • Review common consumer sticky situations when handling ACH disputes
  • Document your institution’s obligations and rights
  • Realize how what you say can impact the situation (often negatively)
  • Decide the appropriate course of action in given situations

WHO WILL BENEFIT

  • Financial institutions

Positions:

  • Frontline / Customer Service personnel
  • Internal Auditors
  • Risk Officers
  • Director of Security
  • Compliance Professionals
  • Operational Risk professionals
  • CFO / Finance Professionals
  • Audit Committee Members
  • Operational Risk Managers
  • Departmental Managers
  • Information Security
  • Information Technology
  • Fraud Investigators
  • Trainers
  • Branch managers

Email: support@trainingdoyens.com

Toll Free: +1-888-300-8494

Tel: +1-720-996-1616

Fax: +1-888-909-1882

Others Details

This ACH compliance training focuses on the common disputes and provides tips on maintaining compliance and handling these issues. Book or call +1-844-746-4244

Registration Fees
Available
Registration Fees Details
Live Session for one participant $199 Corporate Live Session Group – Max 10 Participants from one location. $549 Recorded Session Get unlimited access to audio recording of the webinar for 6 months. $219 Training CD MP3 files, PDF presentation and reference manual will be delivered on a CD $379 Super Combo Offer 1 Live and Recorded webinar $289 Super Combo Offer 2 Live and Training CD $429
Registration Ways
Email
Phone
Website
Other
Address/Venue
Online webinar 
Official Email ID
support@trainingdoyens.com
Contact
Training Doyens

26468 E Walker Dr, Aurora, Colorado 80016-6104

support@trainingdoyens.com

   7209961616