Effective Listening: Key Skills for Managers and HR Professionals

OVERVIEW

Listening skills are critical for success in any management or HR job, as well as for any employees who want to be viewed as effective leaders in the workplace.

Managers typically spend more time listening than any other workplace behavior, and the same is true for HR professionals. Why is listening so important for managers and HR practitioners? Simply put, because employees want, expect and need to be heard.

Regardless of how well you perform the other aspects of your supervisory or HR position, employees aren’t likely to see you as effective if they don't believe that you really listen to their concerns and needs.

The good news is that effective listening is a communication skillthat anyone can learn and improve with training and practice.

WHY SHOULD YOU ATTEND

Whether you are already in a managerial, HR or other leadership role or you aspire to be in one someday, learning how to listen effectively is an important key to your success. Learning how to improve you listening skills can help you grow and gain appreciation.

AREAS COVERED

• Key reasons for poor listening skills &habits
• How the listening process works, step-by-step
• 4 types of listening that managers/leadersmust master
• Practical strategies to improve listening skills
• 10 general guidelines for effective listening

LEARNING OBJECTIVES

Develop essential listening skill which is must if you are a manager, HR professional or a leader. Listening and understanding the needs and ideas of your co-workers could help you greatly to become more efficient.

WHO WILL BENEFIT

• HR professionals
• Employee relations professionals
• Supervisors
• Team leaders
• Managers
• Career-focused professionals 
• Business owners
• Corporate communications professionals

SPEAKER

Mary Gormandy White, M.A., SHRM-SCP, SPHR is managing director of MTI Business Solutions, a leading corporate training/talent development firm working with clients throughout the U.S. She specializes in training, assessment and consulting services focused on building better workplaces through developing skills related to HR, management, leadership, workplace relationships, communication, team building, conflict management, employee selection and more.

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