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Dealing With Difficult Customers: Key Tips and Techniques - online live webinar on December 2017 by Training Doyens

Webinar Information


Dealing With Difficult Customers: Key Tips and Techniques


Webinar Title
Dealing With Difficult Customers: Key Tips and Techniques
Event Type
Webinar
Webinar Date
11-12-2017
Last Date for Applying
11-12-2017
Location
Denver, Colorado, United States

Publish / Maintain / Marketing / Hosted By
Organization Name / Organize By
Training Doyens
Organizing/Related Departments
Training Doyens
Organization Type
Organization/Company
Webinar Category
Both (Technical & Non Technical)
Webinar Level
All (State/Province/Region, National & International)
Related Industries

Education/Teaching/Training/Development

Business Development

Employment/Jobs/Recruitment

Registration/Ticket Booking Address
Location
Denver, Colorado, United States
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OVERVIEW

When you work with the public, you will interact with people from all kinds of backgrounds with different personality styles and temperaments, in a wide variety of situations with varying goals and objectives. No matter what industry you are in or what kind of work you do, there are times you’re likely to encounter customers who may be difficult to deal with.

Difficult or not, your customers are still your customers – and as a service provider, it is your job to meet their needs. That’s why everyone who works in customer service need to know and be able to apply strategies to effectively deal with difficult customers.

Providing effective customer service doesn't necessarily mean giving in to all customer requests - particularly when they are unreasonable - but it does require taking steps to ensure customer needs are met. This isn’t a “the customer is always right” kind of training – because customers are not always right. Neither are you! Everyone is wrong sometimes. The focus here isn’t on right or wrong, but rather on providing you with actionable strategies to help you effectively manage (and possibly even prevent!) the difficult customer situations that everyone who works with people (and who doesn’t?) sometimes faces.

WHY SHOULD YOU ATTEND

Attend this informative audio conference and learn what you need to know to improve your skills when it comes to dealing with difficult customers. From learning how to recognize when a customer situation is likely to be difficult to specific response skills, completing this training will help make sure you’re better prepared the next time you face a difficult customer interaction.

AREAS COVERED

  • Maintaining control in difficult customer situations
  • Recognizing customer anger
  • Maintaining an appropriate demeanor
  • Setting boundaries
  • Keeping expectations realistic
  • Effective listening skills
  • Structuring messages for problem solving
  • Moving past difficult customer encounters

WHO WILL BENEFIT

  • Customer service representatives
  • Retail employees
  • Call center associates
  • Sales professionals
  • Front desk associates
  • Hospitality workers
  • All employees who interact with customers
  • Managers/supervisors who oversee employees that interact with customers

LEARNING OBJECTIVES

  • Tips for avoiding taking customer negativity personally
  • Tips for showing empathy
  • Key response skills

Email: support@trainingdoyens.com

Toll Free: +1-888-300-8494

Tel: +1-720-996-1616

Fax: +1-888-909-1882

Others Details

Attend this customer service training and learn how to improve your skills when it comes to dealing with difficult customers. Book now or call +1-888-300-8494!

Registration Fees
Available
Registration Fees Details
Live Session for one participant $159 Corporate Live Session Group – Max 10 Participants from one location. $449 Recorded Session Get unlimited access to audio recording of the webinar for 6 months. $199 Training CD MP3 files, PDF presentation and reference manual will be delivered on a CD $379 Super Combo Offer 1 Live and Recorded webinar $289 Super Combo Offer 2 Live and Training CD $429
Registration Ways
Email
Phone
Website
Other
Registration/Ticket Booking Address
Address/Venue
Online Webinar  Pin/Zip Code : 80016
Landmark
Colorado
Official Email ID
support@trainingdoyens.com
Contact
Training Doyens

26468 E Walker Dr, Aurora, Colorado 80016-6104

support@trainingdoyens.com

   7209961616
Get In Touch