The Art of Effective Listening for Support Officers Course

Event: The Art of Effective Listening for Support Officers Course

Venue: Indepth Research Services, Nairobi, Kenya.

Event Date: 18th - 19th December 2017.

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INTRODUCTION

Do you know that out of the total time we spend in communicating?

• 22% is spent on reading and writing;
• 23% is spent on speaking; and
• 55% is spent on listening?

While we spend more than half of our communication time on listening, not all of us are naturally good listeners. Fortunately, listening is a skill that can be learnt.

This highly-interactive course will equip you with the techniques to overcome your personal listening roadblocks and become a better listener. You will also undergo a listening assessment which will determine your personal listening profile.

DURATION

2 days.

WHO SHOULD ATTEND

This training is relevant to all Support Officer and anyone interested in improving their listening skills in order to better engage your colleagues and supervisors.

COURSE OBJECTIVES

By the end of this course, you will be able to :

• Recognize the importance of effective listening
• Identify your personal listening profile
• List the barriers to effective listening and use the strategies and techniques to improve your listening
• Use various responding and feedback techniques to project appropriate listening and responses

TOPICS TO BE COVERED

• Your personal listening profile
• The fundamentals of listening
• Barriers to effective listening
• Strategies and techniques to better listening
• Responding and feedback skills

How to participate                                                                         

• Tailor make your course.
• Register as an individual.
• Register as a group.
• Become our partner.
• Purchase software.
• Frequently asked Questions (FAQ’s)

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For further inquiries, please contact us on Tel: +254 715 077 817, +254 (020) 211 3814, +254 731240802, +254 735331020. Email [email protected]

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact the Training Officer. Email: [email protected] Mob: +254 715 077 817 Tel: 020 211 3814

PAYMENT

Payment should be transferred to IRES account through bank on or before C.O.B. 11th December 2017. Send proof of payment to [email protected]

Others Details

For more details and updates please visit website.