Organization Name / Organize By
Indepth Research Services Limited
Organizing/Related Departments
Governance, Leadership and Management Institute
Organization Type
Organization
Training or Development ClassCategory
Technical
Training or Development ClassLevel
International
Related Industries
Education/Teaching/Training/Development
Finance
Accounting/Financial/Banking/Insurance
Fresher/Trainee/Professionals
OTHERS
Location
Westlands, Nairobi, Kenya
Event: Debt Collection and Credit Management Course
Venue: Indepth Research Services, Nairobi, Kenya.
Event Date: 11th - 13th December 2017.
NITA CERTIFIED
INTRODUCTION
Struggling to recover debt? The course outlines effective communication, negotiating skills as well as the effective use of correspondence in collecting debt.
DURATION
3 days.
WHO SHOULD ATTEND
This course is suitable for debt collectors, account assistants, bankers, sales people, executives and manager/team leaders who are involved in debt collection.
COURSE OBJECTIVES
Upon completion of this training course, participants will be able to:
- Make a debtor call after careful planning in order to handle objections from the debtor and deal with queries.
- Identify negotiating strategies in order to reach payment agreement from the debtor.
- Demonstrate effective communication as a debt collector.
- Understand the importance of recording all communications and discussions made between the debtor and the debt collector.
- Implement the negotiation steps and processes and understand the need thereof.
- Prepare the material for the correspondence sent to the debtor in accordance with the legislation.
- Implement effective debt collecting strategies according to the code of conduct.
TOPICS TO BE COVERED
- Understanding company credit and debt
- Debt collection as a vital financial activity
- Planning and preparing for effective debt collection
- Ensuring the success of your debt collection correspondence
- Essential telephone techniques
How to participate.
- Tailor makes your course.
- Register as an individual.
- Register as a group.
- Become our partner.
- Purchase software.
- Frequently Asked Questions (FAQ’s)
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- Debt Collection and Credit Management Course
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For further inquiries, please contact us on Tel: +254 715 077 817, +254 (020) 211 3814, +254 731240802, +254 735331020.
ACCOMMODATION
Accommodation is arranged upon request. For reservations contact the Training Officer.
Mob: +254 715 077 817 Tel: 020 211 3814
PAYMENT
Payment should be transferred to IRES account through bank on or before C.O.B. 4th December 2017. Send proof of payment to [email protected]
Others Details
TAILOR-MADE TRAINING
This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our IRES Training Centre or at a convenient location.
Registration Fees
Available
Registration Fees Details
USD 660
Registration Ways
Email
Phone
Website
Address/Venue
Indepth Research Services,
Westlands, Nairobi, Kenya.
Pin/Zip Code : 00101