Debt Collection and Credit Management Course

Event: Debt Collection and Credit Management Course

Venue: Indepth Research Services, Nairobi, Kenya.

Event Date: 16th – 20th April 2018.

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INTRODUCTION

Struggling to recover debt? The course outlines effective communication, negotiating skills as well as the effec­tive use of correspondence in collecting debt.

FOR WHOM IS THIS COURSE RELEVANT

This course is suitable for debt collectors, account assistants, bankers, sales people, executives and manager/team leaders who are involved in debt collection.

REQUIREMENTS

Proficiency in English

DURATION

5 Days

TRAINING OBJECTIVE

Upon completion of this training course, participants will be able to:

• Make a debtor call after careful planning in order to handle objections from the debtor and deal with queries.
• Identify negotiating strategies in order to reach payment agreement from the debtor.
• Demonstrate effective communication as a debt collector.
• Understand the importance of recording all communications and discussions made between the debtor and the debt collector.
• Implement the negotiation steps and processes and understand the need thereof.
• Prepare the material for the correspondence sent to the debtor in accordance with the legislation.
• Implement effective debt collecting strategies according to the code of conduct.

COURSE OUTLINE

• Understanding company credit and debt
• Debt collection as a vital financial activity
• Planning and preparing for effective debt collection
• Ensuring the success of your debt collection correspondence
• Essential telephone techniques

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For further inquiries, please contact us on Tel: +254 715 077 817, +254 (020) 211 3814, +254 731240802, +254 735331020.

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact the Training Officer.

Email: [email protected]. Mob: +254 715 077 817 Tel: 020 211 3814

PAYMENT

Payment should be transferred to IRES account through bank on or before C.O.B 9th April 2018.

Send proof of payment to [email protected].