Collaborative Conflict Resolution Course

With change comes conflict. Conflict can be positive or negative depending on the attitude and skills of the participants. Collaborative conflict is characterized by an approach in which people attack problems rather than each other. Essential components of collaborative conflict resolution include selection of basic technique, preparation for confrontation, and viewing the situation from the other person's perspective. Conflict resolution, otherwise known as reconciliation, is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.

This training helps participants understand the causes of conflict and improve their ability to use a range of conflict management styles. Tools are provided and practiced for resolving conflict in a collaborative, win-win environment.

DURATION

3 days.

WHO SHOULD ATTEND

Conflict resolution professionals, managers, NGO staff, government employees, Human Resource professionals, counsellors, humanitarian aid workers, policy enforcement officials etc.

COURSE OBJECTIVES

At the end of this course the participant will be able to:

• Define conflict and identify the four major causes of conflict
• Assess their preferred conflict management style
• Describe and use a 5 step process for resolving conflict
• Review and practice key communication skills
• Create norms and strategies to respond effectively in conflict situations

Others Details

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