Hospitality and hotel management industry is one of the thriving sectors with large employment opportunities. A career in hotel management is glamorous and customer oriented. Hotel management is a fast-paced industry with a lot of things going on in the background to provide an ambient atmosphere to the customers.
A career in the hospitality industry requires one to be patient, level headed, courteous, polite and friendly at all times.
Listed below are a few top hotel management tips
- The Customer is the ‘King’ – Customer is the backbone of the hospitality industry. Everything here revolves around the customer. When a customer comes in with a complaint, be a good listener. Look at the root cause of the problem and resolve it. Do everything possible in your capacity to help the customer to ensure the guest has a good stay at your hotel. Consider the complaint as a tool to change, improve and grow.
- Good interaction with the customers – Always maintain a friendly and cordial relationship with the customers. Your primary motive is to make the guests’ stay in the hotel a pleasant one. Greet the customers with a smile. Enquire about their stay in the hotel and upon departure do not forget to wish them well.
- Treat the hotel as your own - As a manager, you are the face of the hotel. It is your responsibility to constantly strive to take your hotel to a greater level. Always look at the bigger picture.
- Be open for improvement – Being successful in hotel management industry requires one to have a continuous learning curve. Managing a hotel requires one to keep himself up-to-date because their job expects them to be the jack-of-all-trades. Employees will change, the hotel itself will grow over time, technology changes happen. Keeping oneself updated with all the changes happening will ensure improving customer satisfaction and also improve your hotel.
- Maintain a good rapport with colleagues – Strive to be a good team leader and member at all times. Respect and value the employees. Always focus on their strengths and look for ways to improve their weaknesses if any. As a hotel manager, you should make sure that the hotel staff across various levels get required mentoring and training.
- Clear communication with colleagues and the employer- Hotel managers are always the point of contact for both the employer and the staff. Be a good listener. Let the staff voice their ideas and consider them if they are feasible to implement and is in the interest of the improvement of the hotel. At the same time, be confident in following the directions, instructing the staff and addressing the problems.
- Be prepared for emergencies– Always have contingency and mitigation plans in hand to deal with any emergencies. It is your duty as a manager to provide good safety and security measures to the guests staying in the hotel. Train the staff for emergency evacuations, responses during the incidences of theft, crime scene etc. Ensure that the first aid kits are stocked and the emergency equipment is working at all times.
